Associate Professor of Data Sciences and Operations
Marshall School of Business, University of Southern California
+1 213 821 2616
stochastic systems, behavioral incentives, service systems, Service Operations Management, Operations Research
Amy Ward's research focuses on the approximation and control of stochastic systems, with applications to the service industry. Much of her past work has focused on the impact of customer impatience and abandonments on performance. Her recent work investigates the interactions between behavioral incentives and operational efficiency in service systems, with a focus on call centers. Her research has been published in Operations Research, Mathematics of Operations Research, and Manufacturing & Service Operations Management. She is an associate editor for Operations Research, Manufacturing & Service Operations Management, and Stochastic Systems.
Claremont McKenna College
M.S., Engineering-Economic Systems and Operations Research
Ph.D., Management Science and Engineering
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University of Southern California
Gilder, Gagnon, Howe, & Co.
Georgia Institute of Technology
University of Wisconsin
DEC Western Research Labs