Ward, Amy

Full Name: 
Ward, Amy

Researcher Profile

Associate Professor of Data Sciences and Operations
Affiliation: 
Marshall School of Business, University of Southern California
Phone: 
+1 213 821 2616
Office Address: 
United States
Research Expertise: 
stochastic systems, behavioral incentives, service systems, Service Operations Management, Operations Research
Bio: 
Amy Ward's research focuses on the approximation and control of stochastic systems, with applications to the service industry. Much of her past work has focused on the impact of customer impatience and abandonments on performance. Her recent work investigates the interactions between behavioral incentives and operational efficiency in service systems, with a focus on call centers. Her research has been published in Operations Research, Mathematics of Operations Research, and Manufacturing & Service Operations Management. She is an associate editor for Operations Research, Manufacturing & Service Operations Management, and Stochastic Systems.
Education: 
DegreeYearUniversity
B.A., Mathematics
1996
Claremont McKenna College
M.S., Engineering-Economic Systems and Operations Research
1997
Stanford University
Ph.D., Management Science and Engineering
2001
Stanford University
Professional Experience: 
Organization/CompanyStarting YearTo Present
University of Southern California
2006
to Present
Gilder, Gagnon, Howe, & Co.
2005
2006
Georgia Institute of Technology
2001
2005
University of Wisconsin
2000
2000
DEC Western Research Labs
1997
1998
AT&T Laboratories
1995
1998